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In case you didn’t find the answers you need, please feel free to contact us.

+233202029444/ 0202029448

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Below are our frequently asked questions, you may find the answer for yourself.

Goods shall be delivered within 24hours to five (5) working days after the buyer had met all requirements.

Sylvamerc gives opportunity to anyone who is gainfully employed and has the capacity to pay.

You have 3 or 6 months to pay up based on your own choice of payment terms.

You can buy as many items as possible. However, this depends mainly on your proven ability to pay for the goods/items.

Yes. Sylvamerc offers a 12-month payment term for at least five (5) staff members of an institution or a company whose top management would guarantee payment ‘at source’ for their purchases.

  • Cheque
  • Standing Order
  • Source Deduction
  • Mobile Money Transfer

Not exactly so. However, you will need a Guarantor whenever you want to buy from Sylvamerc.

Just one (1) reputable/credible person who knows you very well and is willing to guarantee that you are sincere and that you will pay up.

Yes. We offer one (1) year warranty for most of the products sold through any Sylvamerc outlet in Ghana.
Kindly note that there is no warranty on items such as scratched or broken screens of Televisions, Laptops, etc.

Yes. This only happens if all attempts to retrieve the money (debt) proves futile.

  1. Your guarantor pays the difference on your behalf
  2. Contact us for a re-negotiation
  3. In worst case scenario we pick up the product, discount it and sell to recover the remaining debt.

Sylvamerc deals in many outstanding brands of global recognition. These include Samsung, LG, Bruhm, Nasco, Midea, Philips, Chigo, HP, etc.

Sylvamerc is not liable for cracked/broken screens after you have received and certified items delivered to you in perfect condition. However, in the event that the screen of your television, laptop, etc. gets cracked/broken during usage, Sylvamerc shall assist to have the item repaired for you by our able suppliers at a cost.

Yes. But Terms and Conditions apply for such purchases.

You can pay up through our Mobile Money lines. Please refer to this website for details.

Payment from Mobile Money is a receipt by itself. So we encourage every buyer to use his/her Customer ID as reference. Please if after 30 minute of transfer you do not receive confirmation from us, do call the same Mobile Money number immediately for enquiries.

No you cannot. This is because you are a new buyer who is still paying for an item you just purchased. Sylvamerc permits only existing customers who have proven to be credit worthy to justifiably guarantee for other potential customers.

REQUIREMENTS

You will need the following requirements or documents to be able to complete your online registration.

  • A photocopy of valid National Photo ID (Driver’s License, Ghana Card, Voters ID).
  • A current passport picture.
  • A copy of current Pay Slip.
  • Three (3) months current Bank Statement or Mobile Money Statement.
  • A gainfully employed guarantor who shall be held responsible if the Buyer fails to pay.
  • A guarantor’s passport picture and photocopy of his/her valid ID.
  • Signature of Applicant and guarantor signed on a plain sheet.

Appy Now

You can also download the forms here if you don’t have all the requirements ready. You can then submit the electronic copy of the filled forms together with the required documents later via https://sylvamerc.com/submit-forms/

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