Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must reach us within 24 hours of the date of purchase. All returned items must be in new and unused condition, with all original tags and labels attached. If two (2) or more days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
After receiving your return and inspecting the condition of your item, we will notify you of your approval or rejection for a refund. If you are approved, then your refund will be processed, a credit will automatically be applied to your original method of payment, within a certain amount of days, usually within 5 business working days.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or call 020 202 9448
The following items cannot be returned or exchanged:
If you have any questions concerning our return policy, please contact us at: 020 202 9448, you may email us at [email protected]
You will need the following requirements or documents to be able to complete your online registration.
You can also download the forms here if you don’t have all the requirements ready. You can then submit the electronic copy of the filled forms together with the required documents later via https://sylvamerc.com/submit-forms/